In the app (fastest)
1. Open NemiRoute Driver and sign in.
2. Tap Profile, then Delete my account (also under Profile → Location and privacy → Your data; applicants find it on the application screen).
3. Type DELETE to confirm.
Your account is deleted 30 days later. Until then you can tap Keep my account to cancel. The app shows the date and, if something holds it up, the reason. Once your app account is deleted you can no longer sign in.
Without the app
If you can no longer sign in, write to privacy@nemiroute.com from the email address of your account, or use the contact form with the topic "Privacy or account deletion". We confirm it is you, open the same deletion request for you and answer within 30 days.
What is deleted
Your app account and sign-in details, your profile (name, phone, address, date of birth, licence and vehicle details), uploaded documents, ID and selfie photos, location history, devices and push tokens (with the app account). Company drivers: your driver profile at that company; the app account goes too when you do not also drive for another company or the network. Messages with a company's dispatch stay in that company's records.
What is kept, and for how long
Payout, statement and tax records: 7 years, because tax law requires it; your name on them is replaced by "Erased person" where the law allows.
Proof of delivery (photos, signatures) and the delivery history of orders you completed: kept by the courier company that owns the order for as long as its own retention rules require, without your profile.
A security log entry that the deletion happened.
When deletion is put on hold
We wait, and tell you why in the app, while you still hold open orders, have earnings that are not paid out yet, hold cash on delivery that is not handed in, or are clocked in. Finish or hand back the orders and the deletion continues on its own.
Questions
Privacy contact (including the person in charge of personal information for Québec): privacy@nemiroute.com. The Privacy Policy explains the rest.