Use case · Retail & e-commerce last mile
Deliveries for shops and online sellers, with a tracking page their buyers can use.
Many small orders to homes, recipients who want updates, and merchants who send orders from their own systems or a spreadsheet.
The job
What makes this work hard
- Orders from shop systems, spreadsheets and email
- Recipients who are not home
- “Where is my order?” calls to the merchant and to you
- Arguments over whether a parcel arrived
A day on NemiRoute
How the day runs
A typical day for this kind of work, told through the product. Times are illustrative.
- Overnight
Orders by API and spreadsheet
Merchants send orders from their own system through the customer API, or upload a spreadsheet in the portal.
- Morning
Recipients told
Each recipient gets a tracking link by email or text and can leave delivery instructions for your team.
- Afternoon
Left safely, with a photo
If nobody answers and the merchant’s rules allow it, the driver marks it left at the location and takes a photo.
- Evening
Merchants see it too
Signed webhooks tell the merchant’s system about every status change.
What it leans on
The parts of NemiRoute this work uses most
- Customer API and webhooks
- Orders in, status changes out, with API keys per customer.
- Spreadsheet import
- A template, a preview and the errors before anything is created.
- Ratings
- Recipients rate the delivery on the tracking page.
Limits
Check these first
Try it on your own orders.
The free plan needs no card. Set up your prices, add a customer and a driver, and run a delivery the same day, or book a walkthrough on the demo company first.